Response from Lisa Gough, gym owner

I thought this was an amazing reply to my review of Total Fitness Athletic Club in Fallon from last week. The owner, took time out of her day to reach out and appreciate the things that I said and to me that spoke volumes.
This humble, business owner--read my blog. This mountain of a woman, appreciated my words. I truly feel famous right now.
I wish for everyone to know a fitness enthusiast like this, to be able to train in a facility like we have at Big Jon Fitness, or at a gym like Lisa's. There is a difference. There is heart and soul and there is dirt and grit from pushing oneself to be the best version of them that they can be.
You don't find this kind of atmosphere and these kind of people everywhere. It's rare. In the fitness industry often times owners are overweight McDonalds eating junkies--it isn't common for the people running the business to actually follow the practice that they are being paid to preach. I hope you all understand that. Money talks and people start to get greedy (in every field, not ours alone), but when you find someone who has built a business and blood, sweat and tears--and truly cares about the people who walk through their doors and their personal goals-- and will do whatever they can to help you accomplish them--
You have found a gym family.






Total Fitness Athletic Club Hi Teri, it’s Lisa Gough!
I just discovered your wonderful review of our gym and I'm sitting here speechless and struggling to find the right words to express my heartfelt gratitude as saying "thank you" just doesn't sound big enough for the gratitude I'm feeling for you and your wonderful words of praise. I'm sitting here crying as I'm searching for my words. SUCH a wonderful gift you gave me today. 

Yes, you are right. I am the owner. I was in business with a partner up until two years ago. Our gym is 12 years old and it was born in my heart. Total Fitness Athletic Club is an extension of me and although yes, over the years we have received a lot of complements and praise, we have never received such a wonderful gift as the one you have given us today. Thank you. And I say that tearfully, humbly and with my whole heart.

Now comes the hard part. How to find the right words to express how I feel about what you spoke of regarding me personally. When you said "I pondered what it must be like to be her and what work ethic and heart she must have to go through the process of training so hard, through obstacles that most of us will never even fathom." that's when the tears came and my heart filled with such warmth, gratitude and love and for the first time in my career I felt as though all of my hard work and dedication has paid off.

Teri, I thank you for recognizing my obstacles and I thank you for training with the heart of a warrior yourself. It's only through your own strengths and dedication to step up and do the hard work that you are able to recognize it in someone else. I'm glad I was able to inspire you to work a little bit harder while training in our gym and I'm most grateful that you took the time to tell me how much our gym and my presence in the gym inspired you.

I want you to know I will be sharing your review with Kari and everyone who serves on our staff. They will feel proud to know they are doing a great job and it will serve as a great reminder that every guest and member are wanting more than just a gym when they visit our facility. They are looking to be acknowledged and invited in. They are looking for a great experience in addition to a great work out and their efforts and customer services skills provide the ideal environment that make us the best fitness center in Fallon. I think our guests and members deserve to see your review as well so I will be posting it in various places around the club.

Thank you again Teri. I sent you a friend request and I would like you to message me when you’ll be passing through again. I’m looking forward to meeting you the next time you visit our club. 

Once again, thank you Teri. Thank you.
Lisa Gough